What is TapCanDo?

TapCanDo provides personalized tech concierge services for older adults and senior living communities. Our mission is to bridge the digital divide by empowering seniors to confidently navigate today’s technology. From setting up smartphones, tablets, and smart devices to troubleshooting everyday tech issues, we deliver patient, one-on-one support tailored to each individual’s needs. At TapCanDo, we make technology simple, accessible, and stress-free, helping seniors stay connected, informed, and independent in the digital world.

Why Choose TapCanDo?

We’re dedicated to helping older adults embrace tech’s benefits, with patient, confidence-building support at every step.

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In-person, Onsite & Virtual Assistance

For Communities & Individuals

Trustworthy Experts Building Tech Literacy

Friendly Tech Support

How TapCanDo Works

Meet Your Smarter Concierge.

Your dedicated Tech Concierge gets to know you and your unique needs.

Customize Your Plan.

Together, we create a customized plan that aligns with your goals.

Start with the Fixes.

We address frustrating tech issues to pave the way for tech confidence.

Continue Your Journey.

Ongoing support ensures your technology plan evolves with your needs.

Enrichment and Learning.

We go beyond tech support to offer enriching programs to boost tech literacy.

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How TapCanDo Can Help

DEVICE SUPPORT

  • Device Fixes (Computers, Tablets, Laptops, Smartphones)
  • Device Disconnects
  • Password Management

COMMUNICATION

  • Video Calling and Conferencing
  • Text Messaging
  • Email
  • Social Media

HEALTH & WELLNESS

  • Telehealth
  • Wearables
  • Medication Reminders
  • Health and Wellness Apps
  • Meal Planning Apps
  • Prescription Delivery

SAFETY & SECURITY

  • Online Safety and Fraud Prevention
  • Smart Homes and Home Monitoring
  • Security Cameras and Doorbells
  • Fall Detection

CONVENIENCE

  • Food Delivery Apps
  • Grocery Delivery Apps
  • Online Shopping
  • Ride-Sharing Apps
  • Online Home Repair Services

ENTERTAINMENT

  • Streaming Movies, TV Shows, and Music
  • Podcasts
  • Audiobooks
  • Online and Mobile Games
  • Photo Sharing

TRAVEL

  • E-Ticketing
  • Kiosks
  • Transportation Apps
  • Travel Apps
  • Virtual Event Booking

FINANCE

  • Online Banking
  • Cashless Payments
  • Mobile Payments
  • Budgeting Apps

Who Needs TapCanDo?

Membership Plans

Do you need personalized tech help?

TapCanDo offers annual membership services that are customized to your needs. Whether you need quick help via phone, or want to schedule an appointment in your home, we are there to help.

Here’s what you’ll enjoy:

Unlimited 15-Minute On-Demand Support

Help via phone, text, or email, whenever you need it.

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Dedicated Tech Concierge

The same Tech Concierge throughout your membership

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Monthly Newsletter

Filled with helpful tips, tricks, and tech news geared towards older adults

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ENTERPRISE PARTNERSHIP

What Our Members Have to Say About Us

Community Employee

This is fantastic, I’m bringing my mother down to schedule an appointment.

Family Member

TapCanDo helped get my printer going. I’m going to schedule again to learn to use my android.

Family Member

Now my Mom can call TapCanDo rather than me all the time because her electronic devices won’t work.

Community Employee

TapCanDo has truly become our trusted partner and it’s clear that they are not just a service; but an essential amenity that we must continue to provide. It has become the ‘need to have’ backbone of our community, connecting us all in ways we never imagined.

Community Resident

TapCanDo helped get my printer going. I’m going to schedule again to learn to use my android.

Community Resident

I couldn’t figure out this new phone, so TapCanDo was very helpful. I’ll be back again.

News

TapCanDo Invests in AI Project to Revolutionize Tech Support for Seniors

TapCanDo officially announces its strategic investment in TapCanDo AI, an innovative AI-powered assistant designed to...

FAQs

What is TapCanDo?

TapCanDo is a personalized tech concierge service for older adults, their families and businesses caring for older adult communities. We provide personalized tech assistance and enrichment programming that empowers older adults while relieving loved ones or staff.

What are TapCanDo hours?

TapCanDo is available Monday – Friday 9AM PST – 5PM PST.

What is different about TapCanDo?

TapCanDo understands technology can empower older adults, but only if they’re confident using it. There are plenty of places to buy technology and services to install it, but our Concierges approach your relationship with technology as a personal journey. We take time to get to know you, we care about your experiences and we are always there to lend a helping hand. This collaborative approach separates us from the basic tech support available.

How much time will I get with a Concierge?

TapCanDo understands technology can empower older adults, but only if they’re confident using it. There are plenty of places to buy technology and services to install it, but our Concierges approach your relationship with technology as a personal journey. We take time to get to know you, we care about your experiences and we are always there to lend a helping hand. This collaborative approach separates us from the basic tech support available.

How much time will I get with a Concierge?

Typically, a concierge visit is 60 – 90 minutes, but your plan is tailored to your needs. Whether onsite at your community, in your personal residence, or accessed virtually, your Concierge will never rush you or make you feel embarrassed about your questions or concerns.

Can TapCanDo help me with quick fixes if a gadget or app isn’t working?

Absolutely. You simply call, text or video call your Concierge and we will help you solve your technical problem.

How is TapCanDo keeping me safe?

We take safety very seriously, and our staff goes through extensive vetting and background checks. Safety protocols while in-home mean
different things for different members and communities, and we honor the wishes of our hosts.

How much does this service cost?

There are different plans depending on the needs of a community or individual. Learn more about our individual member plans.

Will I have the same Concierge every time?

A TapCanDo Concierge is assigned to each individual or community. You have a team of Concierges available virtually, but your main contact will remain the same to ensure you have a trusted and personalized experience.

What kind of support services does TapCanDo offer / not offer?

A TapCanDo Concierge is assigned to each individual or community. You have a team of Concierges available virtually, but your main contact will remain the same to ensure you have a trusted and personalized experience.

What kind of support services does TapCanDo offer / not offer?

We provide robust access to tech fixes, learning opportunities, concierge desks, technology discovery, and more. While we do not provide some services such as data migration or large installations, we will always help you manage third-party support through our trusted partners for anything we do not do.

What is a “family check-in”?

We provide robust access to tech fixes, learning opportunities, concierge desks, technology discovery, and more. While we do not provide some services such as data migration or large installations, we will always help you manage third-party support through our trusted partners for anything we do not do.

What is a “tech life plan”?

Our needs for technology, whether for business or personal use, evolve. We put great effort into developing a plan that ensures you or your business will experience the best technology path forward, personalized to you. TapCanDo is there to help, recommending the right path forward, with learning and support engagement along the way, helping us map a path to confidence with technology.